do I place an order?
Orders can be placed via the internet,
fax, or US mail. Simply complete the order form on the Internet or
call our 800 number. We accept most major credit cards including
VISA, MasterCard, Discover, and American Express.
Personal checks are also accepted.
colors does Cats Request offer?
5 colors are standard – blue, gray,
green, beige, or brown. Shades
of these colors will vary from time to time as new stock is
inventoried. Please be
sure to select a color when placing your order.
you offer custom work?
Any of our current
models can be modified or
new ones created to your specifications.
any assembly required?
Some assembly is required for most
scratching posts. In
order to satisfy the size restrictions of shipment via UPS, Cats
Request cannot ship all models in one piece.
Assembling one of these posts is generally quite easy.
We can also provide assistance via telephone if you have
questions. Please note that several models can be shipped with no
my cat prefer carpeting or rope?
cat owners have questions about sisal rope vs. carpet.
Several studies have shown that cats prefer carpeting.
However, compromising and purchasing cat furniture that
offers both options is a solution to this dilemma.
is your furniture less expensive?
Cats Request is located near many carpet mills.
We are able to buy commercial carpeting directly from the
supplier and can eliminate additional costs typically associated
with purchasing from dealers. We
also build all furniture in-house.
One of the founding principles of this company is to provide
quality furniture at reasonable prices.
your furniture “satisfaction guaranteed?”
you are in any way dissatisfied with your purchase, simply contact
us within 14 days. If
it has been longer than 14 days, we will work with you to achieve
I pick up my order?
Please call us in advance to ensure that someone will be
available. We are
essentially a mail-order operation , but we also want to make it as
easy and inexpensive as possible for our customers to receive
9. What are your hours for
If you need to check on the
status of an order or have any other questions or problems customer
service support is available from 10AM to 6 PM M-F EST.
10. Why didn't I get an email
conformation after placing an order ?
Our server sends an email
immediately after you place your order. If most cases the
reason you didn't get your email is because it get filtered as spam
or is considered as bulk commercial mail by some SPAM filter
programs. You should also get a page that summarizes your
order after you enter your shipping and billing information.
If you didn't get the summary of your order page, something went
wrong and we didn't get your order. You may also call to
verify that we received you order. Our hours for customer
service are 10AM to 6 PM M-F EST.